Responsibilities
- Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction.
- Process work orders service orders from customers within the assigned region, from order entry to invoicing.
- Co-ordinate shipping efforts between various manufacturing facilities and third-party suppliers.
- Ensure proper documentation and all order management processes are in accordance with corporate policies on revenue recognition, pricing and various import and export regulatory requirements, business ethics and practices.
- Process Letters of Credit documentation, bank guarantee, performance bid bonds.
- Ensure timely reporting of orders, sales, inventory, and backlog performance.
- Identify and respond to customers inquiries and ensure resolution to customers satisfaction.
- Handle customer complaints and input into in-house system for complaint resolution and trending.
- Establish good working relationships with both internal and external customers.
Basic Qualifications
- Candidate must possess at least a bachelor’s degree in business administration or equivalent.
- At least 3 years’ experience in a customer care environment.
- Experience in SAP system.
- Good interpersonal & communication skills.
- Self-motivated, pro-active, analytical mind set and good problem-solving skill.
- Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.