New opportunity within the Global Banking Client Onboarding and Service team, focused on enhancing client experience!
As an Analyst within the Client Onboarding and Service team at JPMorgan Chase, you will be responsible for ensuring that JPMorgan Chase offers the highest standard of client service to assigned top-tier clients, acting as a primary point of contact for the bank’s Thailand based clients. You will ensure that all client service-related tasks are completed promptly with a high degree of quality and efficiency by providing comprehensive account management service and escalation support. Additionally, you will leverage AI and technical skills to enhance banking services and drive operational efficiencies. You will collaborate with cross-functional teams to drive efficiency, leverage technology, and deliver superior client experiences.
Job Responsibilities
- Serve as the primary point of contact for Thailand clients, addressing complex inquiries, escalations, and complaints across a full suite of cash management and liquidity products.
- Develop a deep understanding of clients' businesses to identify solutions, enhance client experiences, and collaborate with Sales, Product, Implementations, and Operations teams.
- Conduct periodic Service Reviews, utilizing data to analyze transactional activities, client inquiries, and identify opportunities for operational improvements.
- Maintain a comprehensive inventory of clients' business activities with the bank.
- Communicate with clients proactively about regulatory changes, product innovations, and technology enhancements.
- Provide client education and training on the bank's operational processes and product functionalities.
- Utilize AI and technical skills to analyze data, identify trends, and support decision-making.
- Collaborate with internal teams to optimize processes and implement innovative solutions.
Required Qualifications, Skills, and Capabilities
- Bachelor's degree in Finance, Business, Computer Science, or a related field.
- At least 1 year of experience in Cash management, across Product, Client Service, Sales, Operations, or Implementation roles.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Excellent communication and interpersonal skills, with a client-focused approach and with a proven ability to influence stakeholders and manage relationships effectively.
- Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
- Strong ability to work within tight deadlines and excellent time management skills.
- Detail-oriented team player who takes end-to-end ownership, strives for results, and sustains intensity and optimism while delivering excellent service to clients.
- Demonstrated ability to analyze situations, prioritize/troubleshoot issues, and manage multiple tasks effectively.
- Proficiency in both Thai and English languages as the role requires communications with local and internationals clients and stakeholders.
Preferred Qualifications, Skills, and Capabilities
- Proficiency in AI technologies and technical tools relevant to transaction banking.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.