Role Profile:
As a Fragrance Associate, your key accountabilities will be to recommend and assist customers in selecting the ideal product suitable for their individual preferences and needs. You will also be expected to build and maintain good relationship with customers to ensure customer retention.
Responsibilities:
- Attend to customer request and enquiries on fragrances
- Recommend the ideal fragrance to customer according to their individual preference through
- knowledge sharing
- Maintain good relationship with customers to build customer loyalty
- Basic housekeeping of work area
- Assist in retail operations, e.g. stock take
- May be required to be involved in new fragrance launches and related events
- Possess good communication & interpersonal skills and is a team player
- Pleasant disposition & well-groomed
- Effective communication skills in English and preferably Mandarin to communicate with Mandarin speaking customers
- Retail sales target achievement
- Customer relationship management – maintain and create new customer profile
- Ensure inventory management for individual counter
- Ensure excellent customer service is given to the customers (e.g. product knowledge)
Requirements
- Possess good communication & interpersonal skills and is a team player
- Pleasant disposition & well-groomed
- Effective communication skills in English and preferably Mandarin to communicate with Mandarin speaking customers
Key Results/ Measures:
- Retail sales target achievement
- Customer relationship management – maintain and create new customer profile
- Ensure inventory management for individual counter
- Ensure excellent customer service is given to the customers (e.g. product knowledge)
Education & Experience:
- Minimum Secondary educational level
- Experience in beauty products/ fragrance sales will be an advantage
- Excellent customer service and sales oriented
- Willing to commit to retail operational hours
Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we are looking for. JOIN US and let’s grow together.
To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/
If you have a question for us, please drop us an email here.
We regret to inform you that only shortlisted candidates will be contacted. Thank you.
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By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.
Note to staffing agencies
Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.
Benefits
- Fixed Bonus
- Training & Development
- Group insurance