SENIOR BEAUTY ADVISOR, ORVEDA
(Skincare)
Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.
THE ROLE
Reporting to Maison Manager, we are looking for a Senior Beauty Advisor to offer luxury personalized services to our clients.
- You are the ambassador of Orveda.
- You elevate Orveda through the retail evolution & client experience elevation.
- You transmit Orveda’s DNA, uniqueness, and know-how to clients.
- You ensure the development of boutique's sales while guaranteeing the excellence of client experience.
RESPONSIBILITIES
Brand image
- Always ensure an elevated brand image: signature grooming standard, visual merchandising (pos & animations), services & client experience.
- Guarantor of brand expertise, corporate values with the ability to transmit by a perfect storytelling.
- Embody the values of the brand and encourage and develop “one-team” spirit with hospitality and generosity.
- Take ownership of the POS / the Maison, embody retail identity guidelines and ensure the perfect image of the POS / the Maison in terms of visual merchandising execution & maintenance and general harmony of the POS.
- Demonstrate attention to detail and respect pos daily procedures: cash desk, stock, testers etc.
Retail expertise
- Appropriate brand’s retail commitment, practice signature selling ceremony and “client-centric” approach in a pragmatic & authentic way.
- Ensure the achievement and monitoring of the sales objectives both individually and collectively.
- Willing to go beyond the target and pos growth by cross-selling and upselling actions.
- Attend & participate actively in all class/virtual trainings across all axis and soft skills.
- Ensure a proactive communication with store manager regarding pos daily activities.
Client experience
- Actively put the client experience at the heart of all actions by giving clients a unique experience by creating a sincere bond: warm welcome & proactive connection, by embodying the signature brand attitude.
- Develop a regular clientele and develop local and international clientele by using the CRM tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
- Cultivate solid clienteling mindset & action, optimize daily CRM practice with new clients recruitment and client loyalty retaining as the top priority.
REQUIREMENTS
- Minimum 4 years of successful track record in the luxury retail industry.
- Past luxury or perfume & cosmetics or travel retail experience is a plus.
- Innate sense of client experience and taste for challenges and sales.
- Excellent communication, client engagement, interpersonal and storytelling skills.
- Proactivity, curiosity, open-mindedness, dynamism & agility, are key strengths to achieve excellence in the role.
- Solid knowledge of the state of Retail in the Luxury & beauty world, as well as client experience is a plus.
- Local language + Fluent English is mandatory.
LOCATION: LE STUDIO BANGKOK - 106 North Sathon Rd, Silom, Bang Rak Bangkok 10500, Thailand