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Job Description:
Primary Responsibilities:
- Communicates clearly and professionally with the internal/external customer via telephone, live chat and/or written correspondence.
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Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate:
- Provides inquiry resolution and escalation per established processes.
- Triages inquiries to others for resolution
- Act as SME within designated division, will have an in-depth knowledge of products, resources and contacts.
- Presentation of our products, services, promotions and send product information according to defined processes.
- Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
- Responsible for monitoring work queues for new requests
- Support the sales and marketing functions in the development of sustainable customer relationships
- Responsible for completing assigned tasks within agreed targets
- Identify opportunities to improve data quality & reduce cycle time
- Other activities delegated by direct supervisor
- Act according to 3M regulation and policies
Basic Qualifications
- Bachelor's degree from an accredited institution.
- Knowledge on theories and practices, applied to one discipline within customer service (customer inquiry support and complaint resolution, customer service analytics, call-handling, and the like).
- Minimum of one (1) year experience in customer support services
- Knowledge in English and Thai(Writing, Speaking, Listening and Reading) are required for this role
Preferred Qualifications
- Salesforce system experience is preferred
- Experienced with cross-functional project participation
- Possesses exceptional customer service competencies
- Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
- Ability to work in a high volume rapidly changing environment
- Ability to work in a team environment and willing to collaborate and compromise, including team leadership
- Strong Active Listening skills
- Ability to follow through with commitments and show concern for the needs of others
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products (excel), 3M Customer Service systems is a plus.
- Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks and meet deadlines
- Team player with good interpersonal skills
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.