Department Operations
LevelExperienced (Team Lead)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- To manage and control warehouse ensuring smooth operation by determining productivity and efficiency
- Develop, implement, enforce, and evaluate policies and procedures
- Drive and improve warehouse processes to reduce costs and timing
- Solve problem and make decision related to any warehouse issue
- Maintains work process, safe and healthy work environment by establishing, following, and enforcing standards and procedures while complying with legal regulations
- Develop, coach and train of warehouse staffs to improve performance and build up their capacity
- Monitor and manage WMS system and coordinate with Regional Teams for related issue
- Coordinate with related team such as KAM, Sourcing, Customer service, Marketing, etc. to monitor requirements and ensure quality of service for customers including problem solving, investigate and continuous improvement
- Support operational improvement initiatives as directed by Warehouse Manager and Head of Operations
- Monitor 3PL performance and quality to enhance customer experience
- Prepare the report for management team
- To perform any other duties assigned by the reporting manager Requirements
Requirements:
- Bachelor’s degree or higher in Engineer, Logistic management, supply chain or any related field
- At least 7 years’ experience in Fulfillment, Warehouse Management, Supply Chain Management or related field
- Direct experience in Ecommerce, 3PL business
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
- Strong communicate in English language is a must
- Data analytical skills
- Strong leadership and presentation skill
- Project management and process improvement strategies
- Able to work at Samut Sakhon province
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