- Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions.
- Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
- Manage various salesforce projects, including gathering information, planning, and executing projects.
- Formulate and maintain salesforce solution documentation. (e.g. Functional specifications)
- Work with the design team to ensure that the most significant business operations are addressed.
- Collaborate with development teams for any required customizations or integrations.
- Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
- Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
- Maintain a functional grasp of the business requirements and project solutions.
- Be the 2nd tier support the 1st tier admin in consult the solution and provide guidance for end user and, troubleshooting, and maintenance for the connected Salesforce platform.
- Develop and maintain main reports and dashboards to support business intelligence and decision-making.
- Excellent knowledge of and shown proven expertise with Sales Cloud, Experience Cloud, Marketing cloud and Automotive Cloud would be an advantage.
- Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
- Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
- Collaborate with cross-functional teams to build sustainable applications.
- An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
- Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
- Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
- Excellent knowledge of project management methodology such as Scrum, Agile, and technology such as Jira and Confluence.
- Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
#LI-PC
- Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
- 2-4 years of work experience in Salesforce solution or Salesforce Admin
- Experience in Automotive industry preferred
- Minimum Salesforce certified:
- Salesforce Administrator (Mandatory)
- Sales Cloud Consultant (Mandatory)
- Marketing Cloud Consultant (advantage)
- Service Cloud Consultant (optional)
- Automotive Cloud (advantage)
- Bring deep knowledge/skills in technology/non-technology aspects of the platform.
- Demonstrated platform proficiency.
- Extensive experience in designing solutions for key and/or complex multi-cloud projects.
- Accustomed to interaction and involvement with/of the client in each phase of the project
- Strong team excellent problem-solving and client-facing skills; ability to quickly process complex information and evolving entrepreneurial skills.
Report job
