Company Description
For more than 100 years, John Crane has equipped global process industries to meet mission-critical challenges. Our customers depend on John Crane to ensure their operations run efficiently and effectively. We deliver on that promise with technologies that maximize reliability, innovations that improve efficiency and services that enable a proven rapid response.
As pioneers of progress, we are committed to leveraging our legacy of technology leadership, innovative solutions and service excellence to help customers achieve their net-zero ambitions. We’re fully committed to supporting global efforts that address climate change and are taking concrete steps to reach net carbon neutrality by 2050. Building a sustainable future, today.
Job Description
Job Purpose
To carry out mechanical seal refurbishment and provide on-site service works including, but not limited to, installation, troubleshooting, maintenance, and technical support. This role ensures high standards of customer satisfaction and aligns with corporate compliance, safety, and operational goals.
Key Responsibilities
- Compliance and Corporate Values
- Adhere to Smiths Group and John Crane business ethics, policies, and values.
- Strictly follow all Quality, Environment, Health, and Safety (QEHS) policies and procedures.
- Service Delivery
- Fulfil service requirements based on customer needs, ensuring timely and quality completion of tasks.
- Achieve and maintain service-related KPIs (Key Performance Indicators).
- Workshop and On-Site Service Activities
- Perform seal refurbishment, mechanical seal installation/dismantling, and customer site support.
- Maintain service shop facilities, tools, and equipment in clean and ready-to-use condition.
- Ensure accurate completion of service documentation including inspection reports, repair quotations, and parts planning.
- Schedule, prioritize, and execute service and repair jobs efficiently.
- Technical and Operational Support
- Support troubleshooting and reliability improvement initiatives by collaborating with internal technical teams.
- Participate in root cause analysis for failure investigations.
- Submit periodic service reports and updates as required by management.
- Collaboration and Business Development
- Liaise with sales and technical teams to identify potential business opportunities through service interactions.
- Support document control processes and ensure all service documentation complies with internal systems and standards.
- Share service findings and lessons learned with the team to improve overall service performance.
- Customer Engagement
- Perform customer visits to carry out installation, troubleshooting, and technical support activities.
- Represent the company professionally in all customer interactions.
- Other Duties
- Participate in continuous improvement initiatives.
- Perform other service-related tasks as assigned by management.
Key Accountabilities
- Mechanical seal repair and refurbishment
- On-site customer support and troubleshooting
- Installation and dismantling of mechanical seals
- Compliance with SAP service and process workflows
Qualifications
- Diploma or Degree in Mechanical Engineering or related technical discipline
- Minimum 5 years experience in mechanical service or rotating equipment industry preferred
- Good understanding of mechanical seals, pumps, and rotating equipment
- Strong problem-solving and communication skills
- Ability to work independently and within a team
- Willingness to travel and work at customer sites
- Familiarity with SAP or equivalent ERP systems is an advantage
- Proficiency in English
Additional Information
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
