About Kuoni Tumlare:
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Role:
Reporting to the Country Manager, the primary role of the Account Manager is to work closely with existing clients to maximize business opportunities, as well as explore and acquire new clients. The job holder is accountable for achieving budgeted actual GOP (gross operating profit) results, in line with sales revenue and margin targets as defined by the budget.
Key Responsibilities:
Business development responsibilities (external): conduct competitor analysis, market trend and destination analysis, preparing business intelligence reports.
Explore and identify potential new accounts: stay abreast of competitor activities, actively follow up on sales quotation request from potential clients. Attend local travel fairs and trade shows.
Consultative selling: conduct sales visits and calls using meeting planner effectively. Uncovering the clients’ needs and requirements, qualify request with agents. Client relationship building, promoting new products, destinations and last minute deals, preparing proposals for clients, negotiation and deal closing. Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues.
High quality account management: define incentive agreement with agent, define mark-up plans per market per agent. Enforce T&C, e.g. payment condition, compensation/supplement policy.
Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collate agent feedback; following up on losses, including regular review with internal departments e.g. quotation hub.
Attend and participating in regular internal sales meetings, providing recommendation on business strategy for responsible accounts/market.
Ensure business transactions are in accordance with the company policies
Responsible for sales revenue and profit targets.
Requirements
TO SUCCEED IN THE ROLE, YOU SHOULD HAVE:
Candidate must possess at least a Diploma in Hospitality/Tourism/Commerce
Excellent selling and influencing skills
At least 5 year(s) of experience in Sales & Marketing, in travel agent or related industry is preferable.
Strong communication and presentation skills in English
Track record in establishing relationships with clients/travel agents or related authorities
Planning and organisational skills
Self-motivated and a good teamwork player
Good negotiation skill
Good knowledge of destinations and tourist attractions in Europe
Computer literate with Microsoft Office applications
Preferably Supervisor / Coordinators specializing in Sales - Corporate or equivalent.
Full-Time position available.
We are Looking for a Person With:
Passion and want to learn tourism business especially wholesale.
Good initiative and problem-solving.
Teamwork and good communication skills.
What We Offer:
Opportunity to work in an international environment.
Diverse & Inclusive culture.
Learning and training opportunities for growth.
Dedicated Employee Engagement Activities.
