Job Requirement:
To serve as the key person contact point and coordinator with the owner on a daily basis.
Provides owner with above-and-beyond service to ensure their experience will be worth remembering.
Job Description and Duties:
Customer Relations Function:
- To provide customer service excellence to owners and co-owners and clients of Laguna Phuket to include Estate and Property Service handling and inquiries
- To assist with collection eff orts and follow-up on assigned matters requiring relevant language translations
- To assist with translation where required during owners and co-owner requests/meetings, etc.
- Reply and assist with Lifestyle Services inquiry to relevant estate managers or service providers for all clients, residents, and/or owners
- Maintain and update owner information/ changes to TSW system
- Maintain and update owner requests and/or inquiries and needs as an Activity Log in TSW to keep all related party informed
- Assist residents/owners and potential clients of Laguna Phuket community
Resales Function:
- Handling residential listing request from existing owners within Laguna Phuket looking to sell their units as part of their exit strategy
- Handling residential resale inquiries from any/all potential buyers from all sources including external agents looking to resale property within Laguna Phuket
- Assist in keeping the resale listing up to date i.e with photos and fact sheet
- Assist to keep the resales pipelines and TSW up to date with prospects and inquiries
- Assist to coordinate unit inspection and showing to prospective agents/buyers where required
- Assist to communicate between potential seller/buyer/agents with legal on various resale process to completion
Qualification Required :
- English & Russian speaking
- 1-2 year experience in hotel operation relations, services in similar field/capacity
- Computer literacy
- Hands on experience in Microsoft Office applications
- Maintain a professional and remain in compliance with the Code of Conduct of Laguna
- Follow the Privacy Rules and Laws provided with clients personal and private information
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