Department Operations
LevelExperienced (Individual Contributor)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Measure and track team’s key performances of backlogs, loss & damage, and report generating by using appropriate tools and techniques for team
- Manage day-to-day loss, stuck and damage performance identify key bottlenecks and react quickly to resolve any issues
- Identify key risk areas to the network operation and design mitigation strategies
- Identifying opportunities in the processes, including forecast, planning, physical processes to improve cost, quality and lead time;
- Drawing up a business case about (your) ideas for improvement, with which you convince stakeholders to set up the processes differently
- Collecting data and setting up improvement processes after data analysis;
- Prepare reporting tools/templates for Key performance indicators towards internal stakeholders as well as customers
- Managing multiple stakeholders, internal and external to SPX Express, to align on a single goal and direction
Requirements:
- Bachelor’s or Master degree in business administration, human resources, or a relevant field.
- A minimum of 1-3 years of experience in consulting, financial and accounting, economics, and project management.
- Knowledge of legal and practices related to day-to-day management of employees
- Ability to work successfully in a dynamic environment
- Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization
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