Department Operations
LevelEntry Level
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Ensure that our operations run smoothly.
- Deal with systemic abnormality and complexity in Operations function.
- Demonstrate leadership to guide, evaluation, and closure.
- Apply analytical techniques to analyze data, support strategic, decision-making and translate complexities into actionable insights to optimize operational efficiency.
- Develop automated reporting mechanisms or tools to provide real-time/post-monitoring and to optimize operational efficiency.
- Facilitate and execute improvement initiatives across all operations touchpoints by engaging stakeholders and team member in process improvement.
Requirements:
- Bachelor's or Master's degree in Engineering. BBA, or any related field.
- Maximum 3 years of working experience. Experience in related fields will be a plus. Fresh graduates are also welcome to apply.
- Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
- Strong logical thinking, problem-solving and leadership skills.
- Customer-oriented, open-minded, eager to learn, have good interpersonal skills and have team spirit.
- Flexible with time (issues that require attention can occur at unusual hours).
- Proficient in working with numbers and data organization, especially with MS Excel or Gsheet.
- Able to solve complex problems through data analysis (SQL and coding skills (e.g. Google Apps Scrip, JavaScript, Python etc.) are a plus).
- Effective communication skills and good command of English.
- Has passion for the FinTech industry.
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