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Job Description
- Oversee day-to-day operations of the customer service center
- Develop and implement strategies to enhance customer experience
- Monitor key performance indicators (KPIs) related to customer service
- Manage employee performance evaluations
- Collaborate with cross-functional teams
- Utilize data analysis tools to track trends in customer inquiries and complaints
- Ensure compliance with relevant regulations and policies governing customer service operations
- Provide regular reports and updates to senior management on customer service operations, highlighting successes and challenges
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
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