- Monitor and maintain the performance of all computer systems, networks, servers, and software used by hotel departments.
- Provide first-line support for PMS (e.g., Opera), POS (e.g., Micros), back-office systems, AV equipment, and guest-facing technologies (Wi-Fi, IPTV, etc.).
- Coordinate escalation to vendors or IHG Tech Support when needed.
- Ensure proper user access control, backup, recovery, and antivirus protection are in place.
- Ensure seamless functionality of guest Wi-Fi, IPTV, smart in-room systems, business center equipment, and printing services.
- Assist guests with technology-related requests professionally and discreetly.
- Support event clients with meeting room AV setups, video conferencing, and equipment needs.
- Maintain data integrity, user privacy, and cyber security in accordance with IHG Information Security policies (ISRA) and PCI-DSS compliance.
- Perform regular system audits, patch updates, and backups as scheduled.
- Monitor and report on unauthorized system access or potential security breaches.
- Liaise with department heads to ensure system functionality meets operational needs.
- Train colleagues on proper use of systems and technology tools.
- Support pre-opening technology setup and new system rollouts when applicable.
- Perform preventive maintenance of IT hardware and ensure timely upgrades or replacements.
- Maintain an accurate IT asset inventory, including licensing, warranties, and equipment lifecycle.
- Monitor printer supplies, toners, and device functionality throughout the hotel.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of experience in hospitality IT support, with at least 1 year in a supervisory role.
- Proficiency in Windows OS, Microsoft 365, Opera PMS, Micros POS, networking, and AV systems.
- Knowledge of network infrastructure, firewalls, routers, cabling, and wireless systems.
- Strong troubleshooting skills, time management, and customer service orientation.
- Able to work flexible shifts, including weekends or emergencies.
- Fluent in Thai and English.
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