Housekeeping Supervisor

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

We are seeking a detail-oriented and efficient Housekeeping Supervisor to join our team in Mai Khao, Thailand. As a key member of our housekeeping department, you will assist the Executive Housekeeper in ensuring the smooth operation of our hotel's cleanliness and guest satisfaction standards.

• Oversee and coordinate daily housekeeping operations, assigning tasks to team members
• Conduct regular inspections to ensure adherence to cleanliness standards and quality control
• Train and mentor housekeeping staff, promoting a collaborative and customer-focused environment
• Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels
• Address guest concerns promptly and professionally, maintaining high levels of customer satisfaction
• Implement and maintain health and safety protocols in line with hotel policies and local regulations
• Collaborate with other departments to ensure seamless guest experiences
• Prepare and maintain accurate records, including staff schedules, inventory reports, and performance evaluations
• Identify areas for improvement and implement innovative solutions to enhance efficiency and guest satisfaction

Qualifications

• Minimum of 5 years' experience in hotel housekeeping operations, with at least 2 years in a supervisory role
• Proven track record of effective team management and leadership skills
• Strong attention to detail and ability to maintain high cleanliness standards
• Excellent interpersonal and communication skills in English
• Proficiency in organizing and prioritizing tasks in a fast-paced environment
• In-depth knowledge of cleaning products, techniques, and equipment
• Understanding of health and safety regulations in the hospitality industry
• Demonstrated problem-solving skills and ability to make quick decisions
• Flexibility to work various shifts, including weekends and holidays
• Proficiency in using hotel management software and Microsoft Office suite
• Customer-focused mindset with a commitment to delivering exceptional guest experiences