Guest Service Center Agent

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

Join our dynamic team as a Guest Service Center Agent at our luxurious resort in Mai Khao, Thailand! We're looking for an enthusiastic and customer-focused individual to provide exceptional service to our guests in this tropical paradise.

• Anticipate and fulfill guest needs, handling inquiries with a helpful and attentive manner
• Maintain comprehensive knowledge of our hotel products, including room types, rates, facilities, and promotions
• Ensure the highest standards of service and maintain a positive attitude in all guest interactions
• Take personal responsibility for guest satisfaction, following up on issues in a timely manner
• Proactively suggest alternatives and innovative solutions to meet guest needs
• Develop close working relationships with all hotel departments to ensure seamless service
• Attend daily shift briefings, hotel events, and training sessions to enhance professional skills
• Manage check-ins, check-outs, and guest requests efficiently using our property management system
• Promote and upsell hotel services and amenities to maximize guest satisfaction and revenue
• Assist with concierge services, providing local area information and recommendations

Qualifications

• Strong focus on customer service with a friendly and empathetic demeanor
• Excellent communication skills with fluency in English; basic Thai language skills are a plus
• Prior experience in hotel front office operations or related customer service role preferred
• Proficiency in MS Office and familiarity with Property Management Systems (PMS)
• Ability to work flexible hours, including shifts, weekends, and public holidays
• Detail-oriented with strong organizational and multitasking abilities
• Adaptability to work in a fast-paced, dynamic environment
• Knowledge of Thai culture and customs to enhance guest experiences
• High school diploma or equivalent; hospitality-related degree is a plus
• Positive attitude and team-oriented mindset
• Problem-solving skills and ability to make decisions under pressure