At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).
At Sephora, we stand together, and we stand for something more. Every day we reimagine beauty, discover new brands, and influence positive change. The Field Coach - Make-up will be responsible on develop and deliver training programs to ensure the highest level of client experience, product, selling skills training and education to the retail team of Sephora.
You will shine here if you enjoy…
Training: Develop and deliver training programs ranging from product, technical skills, customer service and selling
Skills training to orientation.
Coaching on overall categories, hero SKUS, points of difference, and facilitate skill practices.
Educate and coach service standard to ensure highest level of client experience
Design and develop course materials
Identify and address training needs for store teams
Ensure the training needs are met and in-line with marketing plan and strategy
Conduct, evaluate and follow-up on post training assessment and feedback
Formulate changes and adapt changes to training program and course materials
Work with Sephora Education Manager to ensure successful delivery of core programs according to the training calendar
Training Collaboration:
Design and develop workshops to support new season launches
Conduct in-store workshops
Support brand partners activities to build staff engagement and knowledge of the key launches
Support recruitment drives by hosting skincare consultation & demonstration sessions
Training Administrative, Coordinating & Organizing
Plan and communication training schedule
Liaise with retail team and brand partners on training schedule
Build and maintain successful relationships with Sephora retail team and brand partners
Administer training, reports, records and claims
Promptly response to all channels of training communication (LINE Official, Facebook)
We would love to hear from you if…
You have 2+ years of experience in training experience (conduct classroom training, in-store training, coaching or workshop) in the industry of Make-Up or Skincare
You enjoy working in fast paced environment and under pressure
You have data-driven and result-oriented mindset
You are able to build relationships with store teams, brand partners, leadership team, peers and other stakeholders
Yor are flexible and supportive of business needs
You have strong work ethics and are performance-driven
You have strong communication and presentation skills
You have excellent command of both spoken and written English & Thai
You are proficient in MS Office (MS Excel and MS PowerPoint, in particular)
You are able to travel according to training and coaching needs
Here, you will find:
- Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
- Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference
It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
