Overview
The primary purpose of the Field Applications Specialist I, is to support LSG sales, marketing and operations teams in pre-sales presentations, demonstrations and post-sales support to SEA distributors and customers to ensure customer satisfaction.
How You’ll Make an Impact:
Commercial Activities :
- Support the business of Bio-Rad’s LSG portfolio (instrument & reagents).
- Support sales team by providing pre-sales and post-sales technical activities to achieve SEA LSG revenue targets.
- Provide training and product support materials for Channel Partner and Direct Sales.
- Assist and support in the preparation for trade shows, educational seminars etc. as required.
Technical Support and Training :
- Work closely with Team to provide application support to customers and channel partners in pre- and post-sales
- Support Account Managers, Technical Sales Specialist and Product Manager to conduct pre-sales demonstration and after-sales product application training.
- Present principles, applications and instruments to internal/external customers in a relevant, interesting and comprehensible manner.
- Responsible for resolving issues arising from application related issues of customer/demonstration instrument and assist service personnel to resolve system problems in a timely, efficient and professional manner.
- Perform installation and training in alignment with SOP procedures with additional customization for customers as needed
Customer Focus :
- Conduct pre-sales demonstrations and evaluations and provide feedback on further needs at customer site as part of the sales process and ensures the evaluation meets customer and business needs.
- Work with supporting functions within the organization to address customer’s applications concerns.
- Ensure support on regulatory requirements and manage customer complaints.
- Monitor and evaluate customer feedback to improve customer satisfaction.
Administration :
- Maintain technical and training files/procedures in relevant areas of responsibility.
- Ensure all demonstration units for application training are properly accounted for.
- Ensure all installation and training details are recorded and filed in SFDC.
- Work with CTS to ensure all troubleshooting cases are recorded and filed appropriately.
- Conduct system installations and training and ensure all documents signed and accounted for sales recognition.
- Maintain daily activities record in customer relationship management ServiceMax in SFDC
What You Bring:
- Bachelor Degree or Higher Degree in Life Science, Biotechnology, Biomedical , preferable in Biotechnology, Applied Biology, Biology or equivalent
- More than 2 years working experience in R&D, Biopharma, Microbiology, Applied Sciences, Biotechnology, genomics or proteomics related industry.
- Experience in 2 or more of the following techniques highly preferred: Imaging, Western Blotting,Chromatography, qPCR, Digital PCR, Flow cytometry.
- Experience in designing experiments and carrying them out, improving design through logic.
- Experienced in knowledge transfer and training a plus.
- Experienced in field installations and training a plus.
- Minimum 1 year as field support/application/trainer position commercially highly preferred
- Experience at building and maintaining strong customer relationships a plus
- Strong problem solver
- Strong relationship building skills
- Strong planning skills, work ethic, stability and dependability
- Demonstrates accuracy & thoroughness
- Excellent interpersonal, communication and negotiation skills
- Systematic thinking and the ability to present and persuade clearly
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.
EEO Statement: Bio-Rad is an Equal Employment Opportunity employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes
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