Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

Facilities Manager

Business Unit                          IFM Work Dynamics

Reporting to                           Regional Account Director

Facilities Manager

What this job involves:

At JLL, we're seeking an experienced Facilities Manager to oversee critical client relationships and service delivery excellence. In this key position, you'll be responsible for managing complex FM contracts, ensuring service levels are met, and optimizing operational performance while maintaining strong client partnerships. What sets JLL apart is our culture of collaboration, locally and across the globe, and as our FM, you'll work closely with various stakeholders to deliver integrated solutions that meet our clients' evolving needs. You'll leverage your expertise to drive continuous improvement initiatives, manage budgets effectively, and develop strategies that enhance the value we provide to clients while supporting their business objectives and workplace requirements.

What your day-to-day will look like:

Lead contract management activities including performance monitoring, compliance oversight, and financial management for assigned FM contracts

Build and maintain strong client relationships through regular communication, performance reviews, and strategic planning sessions

Oversee the work of facility management teams and service providers to ensure consistent delivery of high-quality services

Analyze contract performance data and prepare comprehensive reports for clients and internal stakeholders

Identify opportunities for service enhancements, cost savings, and process improvements across managed contracts

Manage contract renewals, amendments, and negotiations in collaboration with legal and commercial teams

Resolve escalated issues and conflicts promptly to maintain client satisfaction and contract compliance

Required Qualifications:

Bachelor's degree in Facility Management, Business Administration, Engineering, or related field

5+ years of experience in facilities management with at least 3 years in contract management

Strong understanding of facility services, contract structures, SLAs, and KPIs

Proven track record of successful client relationship management

Experience with financial management including budgeting, forecasting, and cost control

Excellent negotiation, conflict resolution, and problem-solving skills

Strong leadership abilities with experience managing teams and service providers

Preferred Qualifications:

Professional certification in Facilities Management (CFM, FMP, or equivalent)

Experience with CAFM/IWMS systems and data analytics tools

Knowledge of relevant industry standards, regulations, and best practices

Experience managing multi-site or international FM contracts

Background in procurement or vendor management

Project management certification (PMP or equivalent)

Experience implementing sustainability initiatives in facilities management

We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career at JLL. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. Join our team and help us collectively shape a brighter way for our clients and fellow employees.

JLL is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.