Executive Assistant Manager (Rooms)

Novotel Bangkok Platinum Pratunam sits in the heart of Bangkok’s fashion and shopping district. Connecting to the city’s top attractions and public transport hubs. Take Bangkok’s central skywalk to the central of shopping centres for a shopping paradise. Step just outside the hotel to browse the bargains at Pratunam Fashion Mall or the market across the street.

• Responsible for the proper, efficient and profitable functioning of the Front Office, Housekeeping & Laundry Department, Engineering, Fitness Centre and Shops establishment of quality standards, maintenance of high staff performance and customer satisfaction.
• Lead the team to achieve business results and manage cost base in accordance with the annual Rooms budget and KPIs by monitoring and enhancing staff productivity; conducting cost-efficient measures by utilizing operating equipment and optimal manpower deployment and revenue improvement strategies in conjunction with Sales & Marketing Plan.
• Ensure that the operation within areas of responsibilities complies with the SOP requirements and all staff are well trained and perform according to the SOP requirements and standards set by Accor.
• Ensure the operation and the public areas comply with safety regulations in order to provide a safe and friendly environment for guests and staff by ensuring all staff follow safety work practices and constantly reviewing and improving work practices, regularly reviewing and inspecting facilities.
• Monitor the actual revenue performance against forecasted targets and implement corrective actions as needed.
• Monitor the market trend and offer suggestions to drive continuous improvement in all areas of Rooms operations.

• Level of Education Bachelor
• Areas of study Hospitality Management
• Professional experiences 5 to 10 years
• Strong and professional leadership and analytical skills, administrative and interpersonal skills
• Proficient in Hotel Property Management Systems, reservation and third party distribution systems
• Languages essential English

• Competitive Salary and Benefits
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!