Hardship Level (not applicable for home-based)
A (least hardship)Family Type (not applicable for home-based)
FamilyStaff Member / Affiliate Type
UNOPS LICA4Target Start Date
2025-08-01Deadline for Applications
July 18, 2025Terms of Reference
Desired candidate profileThe Durable Solutions Assistant will be based at the Multi-Country Office (MCO) in Bangkok and will be a member of the Durable Solutions Team, with a focus on activities at the Immigration Detention Centre (IDC).
The incumbent will support the implementation of durable solutions in accordance with established Standard Operating Procedures (SOPs) and guidelines, with particular emphasis on departure processing at the IDC. The role involves close coordination with key stakeholders such as the Thai Immigration Department, IOM and TOLL. Prior experience in liaising with partners and external counterparts is highly desirable.
Key responsibilities include:
• Providing counselling to refugees on durable solutions and departure procedures.
• Maintaining accurate electronic filing systems.
• Supporting in resettlement activities as needed.
The ideal candidate will have:
• Experience working with refugees, particularly in resettlement.
• Strong interpersonal skills to build trust with refugee communities.
• Effective written and oral communication skills in both English and Thai.
• Familiarity with the UNHCR proGres database is an asset.
Operational context
Thailand has hosted approximately 90,000 displaced persons (refugees) from Myanmar along the Thai-Myanmar border over the past three decades. UNHCR offices are actively engaged in a range of activities to support the Royal Thai Government (RTG) in ensuring the international protection of these refugees and in pursuing durable solutions to this protracted situation. In close collaboration with the RTG and third-country governments, UNHCR facilitates the departure of refugees to enable access to durable solutions, including resettlement opportunities.
Required languages
Required: English, Thai
Desirable: Knowledge of Karen or Burmese language
Location: Bangkok
Standard Job Description
Durable Solutions Assistant
Organizational Setting and Work Relationships
The Durable Solutions Assistant reports to a Durable Solutions Associate or Officer.
The incumbent provides clerical and administrative support to durable solutions operations. S-he maintains frequent contacts with colleagues within the same Office to exchange information. External contacts are mainly with implementing partners for the purpose of managing the logistics of the durable solution activities.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Assist in identifying and registering candidates for voluntary repatriation and prepare documentation for their return, in line with Voluntary Repatriation SOPs.
- Assist in identifying and registering candidates for local integration and prepare the appropriate documentation for onward submission to local authorities or partners, in line with Local Integration SOPs.
- Participate in identifying resettlement needs of refugees, in line with Resettlement SOPs.
- Assist in updating the electronic databases for resettlement, voluntary repatriation and local integration, in line with Standard Operating Procedures.
- Process documentation to ensure that persons of concern receive the documents required for their durable solutions in a timely manner.
- Prepare statistical and ad-hoc reports to ensure accurate information is available and shared with relevant offices and partners.
- Prepare documents relating to durable solutions.
- Enter information into available databases, in line with SOPs.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
HCR Protection Induction Prog;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Not specified.
Desirable
Diverse field experience. Experience in Interviewing.
Functional Skills
IT-Microsoft Office Productivity Software;
DM-Database Management;
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Required Languages
Thai,
,
Desired Languages
,
,
Additional Qualifications
Skills
DM-Database Management, IT-Microsoft Office Productivity SoftwareEducation
Certifications
HCR Protection Induction Prog - UNHCRWork Experience
Other information
This position doesn't require a functional clearance
Remote
