We are currently seeking a Desktop Support Engineer to provide onsite technical support at our client’s prestigious corporate office in Singapore. Our client is a world-renowned leader in the beauty and cosmetics industry, known for innovation and excellence. This is an exciting opportunity to work in a dynamic, fast-paced environment alongside top-tier professionals.
Role Introduction
As a Desktop Support Engineer (L2), you will be the frontline IT expert, ensuring smooth end-user computing for employees and VIPs. Your role will include troubleshooting hardware/software issues, managing device deployments, and delivering exceptional customer service.
Key Responsibilities:
- Provide onsite and remote support for Windows, M365, and mobile devices.
- Prioritize and resolve VIP technical issues within SLAs.
- Set up, configure, and troubleshoot laptops, desktops, and peripherals.
- Document solutions and create user guides to improve self-service.
- Collaborate with global IT teams to escalate and resolve complex issues.
Requirements
Technical Skills:- 3+ years in desktop/EUC support (corporate environment).
- Strong knowledge of Windows OS, Microsoft 365, and Intune (MDM).
- Experience with ITSM tools (e.g., ServiceNow, Jira) and basic networking.
- Excellent communication (English + local languages).
- Proactive problem-solver with a customer-first mindset.
- Ability to work independently and manage multiple priorities.
- Diploma/Degree in IT or related field.
- Relevant certifications (e.g., Microsoft Modern Desktop, ITIL) are a plus.
Benefits
- Competitive salary with performance incentives.
- Stable, long-term engagement.
- Modern workplace – Supportive team and structured processes.
- Work-life balance – Standard office hours (Mon-Fri).
Excited to take on this challenge? Submit your resume!
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