Responsibilities:
Take full ownership of the end-to-end operations for day tours and local experiences in Thailand, including supplier management, product design and launch, price and inventory control, quality improvement, and process optimization;
Proactively identify opportunities and issues in the market, develop optimization strategies, and drive business efficiency and customer satisfaction;
Lead cross-functional initiatives (e.g., promotion launches, system upgrades, supplier onboarding, and process innovation), working closely with product, tech, legal, and customer service teams to ensure timely and successful execution;
Maintain strong and productive relationships with local suppliers to ensure product quality and customer experience, including on-site support and development of standardized SOPs when needed;
Monitor market trends, user behaviors, and competitor actions; regularly generate analytical reports and strategic insights to support business decisions;
Plan and execute day tour product strategies by aligning with platform resources, promotional campaigns, and traffic planning to drive revenue growth;
Complete special assignments and innovation projects assigned by leadership, including initiating and delivering new projects from scratch.
Qualifications:
Chinese national with fluent Thai communication skills, both verbal and written; capable of seamless communication with local partners;
Proficiency in English for daily business use;
Bachelor’s degree or above, preferably in tourism, business, operations, or related fields;
Minimum 3 years of experience in the travel industry , with hands-on experience in day tours, local experiences, or OTA operations preferred;
Demonstrated ability to independently lead projects with a strong results-driven mindset and structured thinking;
Proficient in Microsoft Excel and PowerPoint, with strong data analysis skills and business sensitivity;
Excellent communication, cross-team collaboration, and adaptability in a fast-paced environment;
Prior experience in on-site supplier management or process design is a strong plus.
