We are looking for a dedicated Ops Performance Analyst to join our Global Operations (COO) Performance and Productivity Team. This team plays a crucial role in optimizing financial and performance management processes, supporting strategic planning, budgeting, and analysis. You will enhance efficiency and support decision-making across +50 business units and all Lines of Business (LoB), impacting approximately 17,000 FTE globally.Key Responsibilities:
- Dashboard Design: Create and update Power BI dashboards for insightful analysis.
- Report Automation: Use VBA and macros to streamline report generation.
- Operational Analysis: Analyze metrics like volume, efficiency, cycle time, quality, and service.
- KPI Tracking: Develop scorecards for KPI tracking and support forecasting and capacity planning.
- MIS Support: Ensure effective management information systems.
- Report Production: Timely and accurate production and distribution of management reports.
- Documentation: Document MIS processes for smooth operations.
- Data Presentation: Present clear and actionable findings to management.
- Process Improvement: Identify and implement efficiency enhancements.
- Project Communication: Keep management and stakeholders updated on project statuses.
- Financial Controls: Support financial health and risk management efforts.
- Bachelor’s degree or higher in Computer Science, Computer Engineering, MIS, or related fields.
- At least 5 years of experience in data analysis/science/engineering in performance-driven environments.
- Proficiency in SQL (Python is a plus).
- Strong analytical skills for interpreting financial data.
- Advanced skills in MS Excel, experience in MS Power BI, Power Query, and VBA.
- Advantageous experience in Data Management, Big Data, WFM, CRM, and Telephony systems.
- Excellent communication skills for collaboration across diverse teams.
- Ability to manage multiple priorities independently.
- Strategic mindset for continuous improvement.
- Fluent in English, both written and verbal.
- Preferable: Experience with SAP or similar financial software.
- Preferable: Experience in large matrix organizations, ideally in Insurance or Assistance busines
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
74070 | Data& Analytics | Professional | PG08 | Allianz Partners | Full-Time | Permanent
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