Customer Support / Project Coordinator

ECM/STM Customer Support / Project Coordinator

This role forms an essential and pivotal role within the company, responsible for ensuring customers needs and expectations are met as well as developing the customers spend with the company and maintaining the relationship. The accounts manager provides the main link between the sales people, the clients and the production teams.

Responsibilities

• Providing Implementation and Training Support for our range of products from Coach management software to School bus tracking software.
• Maintaining regular contact with our customer base in the UK, Australia, USA and Europe
• Liaising with accounts to ensure billing and credit control targets are met
• Provide a high level of customer service throughout and resolve any customer complaints.
• Business development – seeking out new opportunities with our existing clients for other products
• Coordinating with the development teams for enhancements and features as well as any bugs/issues that arise.
• Ensuring that customers are kept up to date with progress on Features.
• Working with internal teams to support projects and ensure deliverability and the landing of successful projects.

Skills:

• Thai with Excellent English skills or Foreigner with relevant experience.
• The ability to work in a highly dynamic and fast-paced environment.
• The ability to prioritise and manage several different tasks at once.
• Excellent planning abilities
• The ability to work effectively to deadlines
• The ability to thrive in pressure or stressful situations
• Basic understanding of Software development – particularly related to cloud-based web applications and mobile apps.
• Excellent verbal and written skills in English – Thai Language is a PLUS!!
• Good common sense and logical thinking
• Good motivational skills
• Good organisational skills
• Good administrative skills
• Acting as the first point of contact for company clients
• Maintaining a good understanding of clients and their long term business strategies
• Good budgeting skills and the ability to handle finances
• Ensuring that clients pay on time
• A committed and flexible attitude to the job

If you believe you have the skills and attitude for this important role then sends us a copy of your resume to [email protected]

Any further inquiries please feel free to contact me by calling 094 5573442.

Job Type: Full-time

Pay: ฿35,000.00 - ฿45,000.00 per month

Work Location: In person

Expected Start Date: 01/09/2025