Job Summary:
JOB DESCRIPTION – CUSTOMER SERVICE OFFICER
Location: Bangkok, Thailand
Division: THAITICKETMAJOR
Line Manager: Contact Centre Manager
Contract Terms: Fixed Term, Full Time
WHAT YOU WILL BE DOING
Provide Customer Information: Respond to customer inquiries via phone, email, and chat. Offer detailed information about events, ticketing, and related services.
Assist in Problem Resolution: Help resolve customer issues by coordinating with various departments within the company, ensuring timely and effective solutions.
Manage Ticket Bookings: Support customers in booking tickets for concerts, performances, and other events, ensuring a seamless booking experience.
Provide Product and Service Information: Offer comprehensive information about products and services across the company's group to customers, helping them make informed decisions.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Bachelor’s Degree in any field
Proficiency in Computer and Software Systems: Competence in using ticketing software, Customer Relationship Management (CRM) systems, and other digital tools relevant to the role.
Proficiency in English and Other Languages: Communication skills in English or other languages will be advantageous for serving international customers.
Flexibility in Working Hours: Willingness to work during irregular hours, such as evenings, weekends, or public holidays, which are common times for events.
Relevant Work Experience : Previous experience in customer service or within the entertainment or event industry is a plus.
YOU (BEHAVIOURAL SKILLS)
Excellent Communication Skills: Ability to communicate clearly and professionally in various formats, including phone, email, and face-to-face interactions.
Problem-solving skills: Capable of handling issues efficiently and effectively, such as ticketing problems, refunds, or managing customer complaints.
Positive Attitude and Personality: Friendly demeanour, a positive attitude, and a genuine desire to provide excellent customer service.
Ability to Work Under Pressure: Ability to thrive in a fast-paced environment and deal with unexpected situations, such as event rescheduling or cancellations.
Knowledge of Company Products and Services: Understanding the company’s offerings, such as event details, schedules, and venues, to provide accurate information to customers.
Teamwork Skills: Ability to work effectively with various departments within the company, including coordinating with technical or event management teams to ensure a positive customer experience
Full-time employees work 5 days a week with 2 days off, to be worked during the ordinary hours of 9am to 7pm, Monday to Sunday. Due to the nature of this role, you may be required to work outside of these hours on a rotating roster.
For more information about our company and services, please visit our website https://www.thaiticketmajor.com
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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