Core responsibilities
- Be the primary point of contact for the Customers and internal FLS offices.
- Actively build strong relationships with customers and gain knowledge of their business needs
- Ensure smooth execution of the end-to-end process, by working closely with the customer and internal stakeholders.
- Proactively track shipments and notify customers of changes/deviations from the plan, post discussion with sales owner, communicate solutions or mitigating plans for the shipment
- Own of all customer issues and engage relevant stakeholders as needed.
- Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge.
- Monitor booking trends and follow up with customers to maximize volume performance and superior service delivery.
- Be fully responsible for customer satisfaction.
- Ensure timely and accurate submission of all relevant documents.
- Issue import, export documentation and payment receipt
- Ensure collection of all outstanding debts before release shipment
- Actively drive continuous improvement opportunities both in relation to customers and internal / external stakeholders
- Identify, measure, and maintain key performance indicators.
- Perform other duties as assigned by Manager.
Qualifications
- Bachelor’s degree in Business, Logistics, Business, or other related fields.
- Knowledge in international logistics and freight forwarding of Oversize Cargo (ocean/air & import/export).
- Minimum 3 years of experience in Customer Service roles in Logistics industry
- Fluent in English (both written and spoken).
- Proficiency with Microsoft Office suite (Excel, Word, Outlook, and PowerPoint)
- Service oriented, organized and able to work under pressure.
- Excellent communication and interpersonal skill.
- 5 Working days / Work at Talaythong Tower 14/F.
Report job
