Job Description:
Job Scope
This position is responsible for managing order processing for Thai trade customers, handling customer and sales order queries and solving issues with relevant departments (Sales, Supply Planner, finance and 3PL logistics) managing customer satisfaction in terms of case fill, on-time delivery and returns in order to serve the customer satisfaction and in additional manage customer complaint.
Key Responsibilities
Receive order in SAP, process order allocation with correct price an in full , discuss with finance regarding credit hold and release and ensure to interface orders to 3PL logistics on time and completely.
Manage promotional pricing, quota and mapping active selling product via SAP by setting aside according to trade marketing information and process orders accordingly
Support to clear inactive product to minimize write off cost.
Prompt response of reject order from customers by collaborating among sales, transporter and customer service to minimize goods return and investigating causes of high volume of goods returns to find out the preventive action with sales team
Co-pilot with Sales team to drive business growth in each channels (MT, GT. SPT, E-Commerce) through customer collaboration program, include managing customers ‘ KPI, inventory, and joint supply chain efficiency improvement projects
Manage, create and present case fill reports for period communication and customer meeting and in additional retrieve data, generate and submit other reports to related functions
Manage customer complaints
Qualification
Bachelor degree in any fields
Minimum 3 years in Customer service or Logistics management. Direct experiences in FMCG business is an advantage.
Good understanding of ordering process (order to cash)
Strong interpersonal skill in order to be effective in communication and collaboration.
Ability to work under pressure and strict timeline.
Computer literacy in Microsoft Office Program, Good in Excel and SAP are an advantage.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
