Customer Care Representative

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Responsibilities

• Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction.
• Process work orders service orders from customers within the assigned region, from order entry to invoicing.
• Co-ordinate shipping efforts between various manufacturing facilities and third-party suppliers.
• Ensure proper documentation and all order management processes are in accordance with corporate policies on revenue recognition, pricing and various import and export regulatory requirements, business ethics and practices.
• Process Letters of Credit documentation, bank guarantee, performance bid bonds.
• Ensure timely reporting of orders, sales, inventory, and backlog performance.
• Identify and respond to customers inquiries and ensure resolution to customers satisfaction.
• Handle customer complaints and input into in-house system for complaint resolution and trending.
• Establish good working relationships with both internal and external customers.

Basic Qualifications

• Candidate must possess at least a bachelor’s degree in business administration or equivalent.
• At least 3 years’ experience in a customer care environment.
• Experience in SAP system.
• Good interpersonal & communication skills.
• Self-motivated, pro-active, analytical mind set and good problem-solving skill.
• Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.