Customer Service and Support
Location
Bangkok, Thailand
Job Title:
Customer Advisor - HotelJob Description
As a our Customer Advisor, you will be responsible for managing inbound and outbound communications with customers and partners across various platforms, including email, message centers (chat), and social media.You will handle inquiries, complaints, and requests while coordinating with internal and external teams to provide end to-end resolutions. This role also requires maintaining high performance and delivering excellent customer service for our diverse product portfolio.
The ideal candidate will possess excellent communication skills, a strong understanding of travel services, and the ability to manage multiple tasks efficiently while maintaining a high level of customer satisfaction.
Responsibilities:
- Hotel Support: Facilitate communication and problem resolution between customers and hotel partners. Re-book accommodations and manage bookings efficiently to ensure customer satisfaction.
- Payment Support: Oversee and process customer payments and refunds, ensuring accuracy and alignment with pricing.
- Experience Support: Manage communications and resolve issues related to activity ticketing, ensuring seamless coordination and support for partners and suppliers.
Required Qualification:
- Thai nationality
- Bachelor's degree or above
- Experienced in customer service or related fields for over 6 months at each company. New graduates are also welcome.
- Fluency in both Thai and English (CEFR B1 level or above) is required, including reading, writing, and speaking skills.
- Proficiency in using GDS and/or Wholesaler platforms (flight) will be considered a highly advantage.
Working shift & schedule:
- Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00
- Willingness to work flexible hours, including rotating 24/7 shifts, weekends, and public holidays.
- 5 working day
Employment type:
- 1st year - fixed term (12 months)
Benefits:
- KPI performance incentives
- Attendance incentives
- Annual bonus
- Annual salary adjustment
- Medical insurances
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706Language Requirements:
English (Required), Thai (Required)Time Type:
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