Clinical Specialist

Clinical Specialist based in Malaysia

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Clinical Specialist support sales & marketing team for customer service, troubleshooting, training and education & follow up.

What will you be doing?

• Support sales & marketing team for customer service, troubleshooting, training and education & follow up.
• Acquire superior level of knowledge about assigned products and services as well as competitive products.
• For new and existing accounts, this position can proactively identify needs and teach a broader level of customers (demo, training and workshop).
• Assist sales & marketing team in conducting thorough market analysis, identify emerging trends, competitive activities, and unmet clinical needs to inform strategic decisions and identify new business opportunities.
• Responsible to meet any given sales target in assigned territory or assigned responsibility especially NPWT Homecare project.
• The role is responsible for driving a high penetration of new accounts, new products and new customers.
• Educates and trains HCPs, hospital personnel and office staff on technical matters relating to our products and therapies. This is achieved by coordinating: one on one sessions, in service education programs, seminars and/or outside symposiums.
• Assists sales team in demonstrations and in education/training of new employees.
• Execute basic market development activities in alignment with marketing team.
• Work with Sales & marketing teams on KOL development plans.
• Work with HCPs to build case studies, product, and clinical evaluations.
• To provide specialist product and clinical training to the sales and marketing team, both in the classroom and in the field environment.
• Provide a clinically credible educational program to the customer or customer groups to support the direct selling effort of the sales team. This includes regular clinical meeting, in-service presentations and wound care workshop.
• To review useful clinical research/ studies from website/ journals as supporting information/ sales aids for the sales & marketing team and have a filing system for such clinical resource.
• To improve & update training materials (presentation slides).
• Comply with company compliance policies and procedures in daily work.
• Other tasks that may from time to time be assigned.
• To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.
• Any other duties involved within the role and/or the tasks as assigned from time to time.

What will you need to be successful?

Success in the role will require a combination of technical knowledge, soft skills, and a deep understanding of both the business and service-providing sides of an organization. Successful candidates would need the following:

• 2-5 years’ experience in healthcare/hospital
• 2-3 years' experience in clinical training
• Ability to present and train in public
• Clinical expertise
• Technical knowledge of wound management product
• Data handling and analysis
• Aggressive drive for results and tenacity

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com
• Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.  

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