Company Description
- A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
As Assistant Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member’s skills and capabilities in order to ensure customer satisfaction.
1. Training Program Development
Design and deliver engaging training programs (e.g., onboarding, service standards, leadership development, technical skills) tailored to hospitality roles (F&B, front office, housekeeping, etc.).
Collaborate with department heads to identify skill gaps and create targeted training solutions.
Integrate brand-specific service culture (e.g., luxury, boutique, or resort standards) into all training materials
2. Compliance & Standards
Ensure all training complies with local labor laws, safety regulations (e.g., OSHA, HACCP), and brand requirements.
Maintain records of certifications (e.g., food safety, fire safety, first aid).
3. Leadership Development
Train and mentor supervisors/managers on coaching techniques, conflict resolution, and team motivation.
Implement succession planning initiatives to nurture internal talent.
4. Digital & Innovative Learning
Leverage e-learning platforms (e.g., LMS, mobile apps) for scalable training.
Introduce innovative methods (e.g., gamification, VR for service simulations).
5. Performance Evaluation
Measure training effectiveness through KPIs (e.g., guest satisfaction scores, employee productivity).
Conduct post-training evaluations and adjust programs as needed.
6. Budget & Vendor Management
Manage the L&D budget and liaise with external trainers or institutions.
Qualifications
Education: Bachelor’s degree in HR, Hospitality, or related field.
Experience: 5+ years in L&D, preferably in hotels/resorts.
Certifications: CIPD, ATD, or hospitality-specific credentials (e.g., CHT) is a plus.
Skills:
Expertise in hospitality operations (F&B, rooms division, etc.).
Strong facilitation/presentation skills.
Proficiency in LMS (e.g., Workday, TalentLMS).
Fluency in English (+ local language if required).
