Assistant Customer Account Management

Job Summary

Conduct analysis on business performance data in order to enhance competitiveness of activities and promotional planning for assigned customers

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Provide inputs to customers' business plans based on “post analysis” which could include integrating Nielsen data, business intelligence data and point of sale information
• Report and communicate key performance indicator achievements on projected sales and profitability targets by customers
• Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities
• Research and report on market/competitor/customer data and other relevant data to provide insights and support for negotiation processes
• Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided
• Evaluate promotional plans (pre- and post-) with supporting qualitative commentary and their impact on customer and brand strategies
• Generate daily reports covering in-store and distribution center inventory, price compensation, promotional items, etc.
• Analyze the business processes and performance data (e.g. customer feedback, external surveys, distribution center data, etc.) Recommend improvement opportunities to close any gaps
• Develop effective relationships with external stakeholders (e.g. data providers and contacts) throughout the customers' organizations in order to gather relevant data for analysis
• Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution

Functional Skills and Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate advanced research and analytical skills
• Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate strong coordination and organization skills in collecting business-related data
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Diploma/certificate in Sales/Marketing or related fields