Monitor portfolio performance and conduct root cause analyses to identify gaps in people, processes, and workflows.
Develop and implement actionable strategies to improve efficiency, productivity, and seller success.
Prioritize high-impact seller segments in collaboration with internal account managers (AMs) and third-party vendor AMs.
2. Third-party vendor (BPO) & Team Management.
Manage day-to-day operations with third-party vendors, including SOP updates, FAQ maintenance, and performance tracking.
Lead, coach, and support a team of contractors to meet and exceed targets.
Ensure consistent communication, clear expectations, and timely issue resolution.
3. Data Management & Reporting.
Maintain accurate operational and performance data for both internal teams and vendors.
Oversee regular updates to dashboards, worksheets, and productivity reports for analysis and decision-making.
Use data insights to inform strategy and continuous improvement initiatives.
4. Project & Program Execution.
Plan and execute projects for junior AMs and vendor-led initiatives, ensuring milestones are clearly defined and achieved.
Drive cross-functional alignment and ensure timely delivery of program goals.
Continuously identify opportunities to enhance the seller program s value proposition.
Qualifications
Bachelor's Degree or above.
Proficient in English and Thai.
Minimum 5 years of professional experience with proven team management capabilities.
Excellent analytical, communication, negotiation, and project coordination skills.
Proven ability to drive operational efficiency and process improvements.
Adaptable, collaborative, and able to thrive in a fast-paced environment.
Experience managing third-party vendors or outsourced operations is a plus.
Background in e-commerce, ideally as a category manager or key account manager.
Strong understanding of e-commerce platforms and seller programs.
Job skills required: English, Negotiation