Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
Position Overview:
We are seeking a dynamic and motivated Telemarketing Executive to join our telemarketing team. The successful candidate will play a critical role in reaching out to potential clients, promoting our vacation ownership programs, and generating leads. This role requires excellent communication skills, a persuasive personality, and the ability to build rapport with prospective customers over the phone.
Key Responsibilities:
- Make outbound calls to prospective clients using provided leads.
- Qualify and generate leads for preview team.
- Communicate the benefits and features of AVC's Vacation Ownership Programs.
- Address questions and concerns effectively through phone calls, chats, and emails.
- Build positive relationships and maintain rapport with potential customers.
- Schedule appointments for Club Points Owners to attend update presentations.
- Create Minivac bookings and book day drive tours.
- Follow up to ensure satisfaction and gather feedback.
- Accurately record customer information and interactions in the CRM system.
- Track and report on call activity and sales performance metrics.
- Stay updated on product knowledge and industry trends to provide accurate information to customers.
Key Performance Indicators:
- Number of Outbound Calls: Total number of calls made to prospective customers.
- Lead Conversion Rate: Percentage of leads converted into appointments or sales.
- Appointments Scheduled: Number of appointments or presentations scheduled with potential customers.
- Minivac Bookings Created: Number of Minivac bookings successfully made.
- Day Drive Tours Booked: Number of day drive tours successfully booked.
- Call Duration: Average duration of calls with potential customers.
- Response Time: Average time taken to respond to customer inquiries through calls, chats, or emails.
- Customer Satisfaction: Feedback and satisfaction scores from interactions.
- Sales Performance: Revenue generated, or sales achieved because of telemarketing efforts.
- CRM Accuracy: Quality and accuracy of data recorded in the CRM system.
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Qualifications
Required Skills and Attributes:
- Communication Skills: Ability to clearly articulate product benefits and respond to customer inquiries effectively through phone, chat, and email.
- Persuasion and Negotiation: Skilled in convincing potential customers and handling objections to close sales or secure appointments.
- Active Listening: Ability to understand customer needs and tailor responses accordingly.
- Customer Service: Strong interpersonal skills to build and maintain positive relationships with customers.
- Sales Skills: Experience in sales techniques and strategies to drive conversions and achieve targets.
- Organizational Skills: Capability to manage multiple tasks, follow up on leads, and keep track of appointments and bookings.
- Attention to Detail: Accuracy in recording customer information and feedback in the CRM system.
- Adaptability: Flexibility to handle various customer interactions and adapt to changing sales strategies.
- Time Management: Efficiently managing time to balance call volume and administrative tasks.
- Technical Proficiency: Familiarity with CRM software and basic computer applications.