Position: Service Engineer
Direct report to: Service Manager
Key Responsibilities
- Familiar with principles of dealing with majority of company products (e.g. Thermoforming, Tray sealer, etc.)
- Provide timely installation, repair and troubleshooting service of general mechanical, electronic and operational aspects of company machines and other 3rd party equipment
- Carry out preventative maintenance at customer sites as per service contract requirements and other 3rd party equipment
- Response timely to customers request by effectively listening and answering their enquiries accurately with straight-forward communication style
- Report customers feedback to superior with accurate information
- Identify cross-selling opportunities by understanding customers' needs and forward internally to other departments, e.g. sales team.
- Prepare working reports for use within the company or for the customer e.g. service and audit reports.
- Assist the sales staff in equipment presentations and technical enquires when necessary
- Participate in technical training and meetings as required to ensure skills are in date and appropriate.
- Handles other tasks that may be assigned by Management as the need arises.
Required Experience:
- Bachelor's degree in Mechatronics engineering or electrical engineering
- At least 2 years' experience in machinery service roles in the food and or medical.
- Age not over 35 years old
- packaging/manufacturing industries with ability to read electrical drawings
- TOEIC score at least 450 scores or to achieve this score within 1 year of work.
- Preferable related in food/consumer packaging equipment experience including thermoforming, Tray sealer, Chamber machines and MR labelling equipment.
- Excellent customer service skills with the ability to communicate at all levels
- A clear thinker with the ability to fault find under pressure.
- Self- driven, organized, structured, technically versed and proactive personality.
- Good written and verbal communication skills in English.
- Proficient in using Microsoft Office applications with the advanced Excel and Power Point skills.
- Willingness to travel within Thailand and internationally intensively.