Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
Knowledge in MS O365, installation and troubleshooting.
Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
Ticketing system management experience, managing tickets under SLA.
1st and 2nd tier level support.
IT Asset Inventory Management.
IT Purchasing Management experience.
Keen in learning new technologies.
Managing technical documentation / Instruction guide.
Performs other related duties as assigned.
Qualifications.
Bachelor s degree in computer science, information technology, or related field.
Internship period: Minimum to commit 4 months or more.
Full Time Working Arrangement Internship.
Ability to identify, research, and resolve technical problems.
Flexible with change, work well under pressure and in a fast-paced environment.
Basic knowledge of windows OS and mac OS.
Self-motivated; work well independently and with a team.
Strong communication (verbal & written) & customer-service skills.
Strong work ethic and attention to detail.
Job skills required: Research, Work Well Under Pressure, Purchasing