SBN - Barista - CTI
Department: IT
Employment Type: Fixed Term Contract
Location: Thailand - CTI
Reporting To: Bar Manager
Description
As a Barista you will provide prompt service, quality beverages and products, and maintaining a clean, hygienic and comfortable environment in the Seabourn Square.A Barista plays an integral part in the overall guest satisfaction and experience provided by the set company standards. On a daily basis you will encounter certain situations, which you’ll have to make the correct decisions. These may seem small to some but the impact is great. If you’re late for your shift or don’t serve the guests correctly for example the impact would be letting the team, supervisors and company down. It might result in the guest having a negative experience and thus not promote Seabourn as a favorable holiday choice.
Reporting relationships:
The Barista reports directly to the Head Bartender and supported by Bar Manager.
Key Responsibilities
- Provides quality beverages, whole bean and food products, consistently and efficiently for all guests by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines in the workplace and for all products.
- Acts with integrity, honesty and ethics that promote the culture, values and mission of Seabourn.
- Maintains a calm demeanor during periods of high volume or unusual events to keep operating area to Seabourn standards.
- Anticipates guests’ needs by constantly evaluating environment.
- Communicates information to Bar Manager so that the team can respond as necessary to create the most efficient service possible.
- Assists with new crewmember training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Delivers excellent guest service to all guests by acting with a ‘guest comes first’ attitude and connecting with the guest.
- Follows Seabourn operational policies and procedures, including those for inventory handling and safety and security, to ensure the safety of all guests, officers and crew.
- Maintains a clean and organized workspace at all times.
- Maintains regular and consistent attendance and punctuality.
- Carries out any other duties and responsibilities as assigned.
- Will follow Seabourn Name Recognition program and write tests accordingly.
- To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
Qualifications
Education:- Excellent command of the English Language
Experience:
- Extensive knowledge of beverages such as coffee and teas –basic knowledge of varying brands and quality of liquors.
- Advanced understanding of operating a coffee machine and coffee drink types
Knowledge, Skills & Abilities:
- Handle multiple tasks at one time.
- Physically fit and able to lift more than 20kg.
- Basic knowledge of beverage handling procedures with regard to public health standards Cost awareness and full understanding of inventory control and inventory taking.
- Ability to train and guide assigned waiting staff.
- Willing to work on weekends, holidays, and seven days a week and as business requires Process information/ merchandise through POS register system.
Physical Demands & Travel
Physical Demands:For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.
Must maintain physical fitness to perform tasks associated with job.
Travel Requirements:
- Passport – valid for a minimum of 6 month
- Flag state issued seaman book
- General flag state or flag state approved marine fitness medical United States C1/D visa
- English Marlin test at minimal score of 80%
- Pre-employment medical examination