Description
ZIM is seeking an experienced Sales Coordinator to join our dynamic team. The ideal candidate will possess a strong background in sales support and coordination, with a proven record of enhancing sales process and fostering client relationships.
Responsibilities:
- Quotation Management: Prepare, update, and distribute quotations, including responding to rate requests from the internal network.
- Sales Support: Enhance the productivity of Sales Representatives by coordinating customer appointments and ensuring they have access to high-quality, current support materials.
- Communication: Manage urgent communications, including calls and emails, and address inquiries from both internal and external stakeholders.
- Customer Onboarding: Facilitate the onboarding process for new customers, ensuring a smooth transition and a positive initial experience.
- Customer Updates: Keep customers informed about important changes, such as rate adjustments, scheduling updates, and new shipping methods.
- Issue Resolution: Assist in addressing and resolving customer issues and complaints, ensuring timely follow-up and satisfactory outcomes.
Requirements
- 2-3 years’ experience in Sales support or Sales operations role
- Good administrative, organizational, and problem-solving skills
- Excellent communication, sales, and customer service skills
- The ability to multitask, work in a fast-paced environment, and meet deadlines
- Equipped with current knowledge of shipping industry trends and regulation