About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.Reservations Team Leader
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons Hotel and Private Residences Bangkok Chao Phraya
Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.
Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.
About Four Seasons
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.
What You Will Be Responsible For
Essential functions for the position includes but not limited to the followings:
- The ability to assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation.
- The ability to maintain reservation standards including replying email and response call.
- The ability to conduct standards testing including call observation as well as providing a constructive feedback timely.
- The ability to work quickly in a high-pressure environment and ability to handle stress properly.
- The ability to display a high level of integrity and professionalism at all times in dealing with guests and employees.
- Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
- The ability to schedule staff according to budget guidelines, while ensuring maximum level service to guests.
- The ability to complete all necessary payroll records.
- The ability to manage the reservations staff incentive program and compile/publish monthly results by agent.
- The ability to monitor no show collection with Front Office and Accounting departments.
- The ability to handle and maintain accurate records on pick-up, cancellations, no-shows, and sources of reservations.
- The ability to ensure all reservations staff /WRO staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.
- The ability to enforce the established room and rate availability guidelines in order to maximize occupancy and revenue.
- The ability to control all reservations of special attention guests (VIPs, returning guest ) in conjunction with the Front Office Manager and ensure special handling has been taken place properly.
- The ability to create and maintain individual rate codes for each negotiated account as established by the Sales Department.
- The ability to handle guest complaints keeping senior management well informed of any problems and action taken.
- The ability to maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency.
- The ability to respond properly in any hotel emergency or safety situation. The ability to conduct regular Reservations Departmental Meetings.
- The ability to coordinate and assist in an annual Reservations Training Program.
- The ability to work with the Sales Department in handling group bookings, maintaining files, tracing cut off dates, following up on special instructions, etc. - The ability to complete any project assigned by management.
- The ability to comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with team members.
What You Will Bring
We are looking for individuals who have a solid knowledge of reservation. The candidates must have a strong leadership skill, good business acumen, a strong work ethic and people-management, good computer and effective communication skills. In addition, the candidate must have strong interpersonal skills and able to lead/supervise all the team members in Reservation Operation. Additionally, the candidates must be able to prioritize and adapt to the changing needs of the operation.
Preferably possess some experiences in reservations or sales, especially with Four Seasons or any other luxury environment organizations.
Must hold the legal right to work in Thailand. Effective Communication skills in both speaking and writing English and Thai is required.
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
What to expect: You will……
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence