QA/QC Manager (Printing & POS Displays)

Who are we?

We’re adm- indicia. We are a data-led communications agency with global production reach and we create new value at every step of the journey that some of the world’s biggest brands take to market.

How do we do that?
- By being more efficient – using data, technology and global production capabilities to deliver brands’ messages at scale and speed
- And by being more effective – using data and human insights to create mutually rewarding experiences for consumers and brands.

We’re a global end-to-end marketing agency with more than 1400 people, located all over the world. Our clients believe in what we do because our people love solving client problems. We’re agile, flexible and fun to be around too!
Working for adm-indicia is fast-paced, rewarding and thought-provoking. Our people create new value for our clients. It is an inspiring purpose – and adm-indicia people are an inspired bunch!

Purpose of the role

As a QA-QC Manager, you will be responsible for the strategy and implementation of quality assurance and quality control for Promotional Print and Packaging, Displays and signages, Temporary and Permanent Displays, Digital POSM and marketing activation delivered by the supply chain in the Thailand.

Working collaboratively with adm-indicia operations and suppliers for developing and implementing quality assurance and QC process improvements. This involves inspections and audits of quality processes at adm-indicia clients, suppliers and internal facilities, ownership of corrective process definition and measurement of end to end performance with support from the adm-indicia Purchasing and supply chain team and orther business functions.

This role is responsible for the defined services in Thailand, based in Bangkok.

Key Responsibilities

QA QC processes and compliances

• Develop QA strategy for preventing defects, avoiding failures to ensure reduction or elimination of failures in quality.
• With QA, focus on the product quality, that guarantees that the processes, QC standards, and procedures are suitable for the various categories for the above scope, and are properly implemented in the QC plan.
• Develop, implement, and maintain quality control guidelines and processes to ensure that products and services meet or exceed customer expectations.
• Developing standard QC reports for production and installations
• Provide expertise on process of quality improvements with operation team
• Implement QA QC processes with suppliers, conduct refresher training (need basis)
• Preparing NCR and corrective action plan for QC failures
• Conduct internal audits to verify that quality control processes are being followed.
• Continuous improvements to analyse processes, identify weaknesses, eliminating problems or gaps to help improve the standard of quality within the supply chain.
• Keep up to date with industry developments and new technologies that can improve quality control processes.
• Support the P&SC function in day to day activities

Onsite QA QC

• Oversee the inspection and testing of products to ensure that they meet quality standards.
• Develop and maintain quality control protocols and procedures, including inspection plans, testing methods, and data analysis techniques.
• Manage the QA QC audits of suppliers, ensure full compliance by supplier to their processes.
• Evaluate new suppliers and products to ensure that they meet quality standards.
• Monitor and assess prototype production to set up QA QC for mass production.
• Monitor production quality control, ensure adherence to QA/QC process.

Inspections, Shipping, and Installations

• Inspection of finished goods – matches prototypes and meets QC standards.
• QC reporting

Post campaign review

• Ongoing QA-QC process improvements and suggestions
• Communicate quality control results to management and take corrective action where necessary.
• Implement QC measurement matrix and enforce corrective actions.
• Monitor and review customer complaints and feedback to identify areas for improvement in quality control processes.

Skills, knowledge, experience and exposure

• Any bachelor’s degree but preferred in a relevant field of supply chain management, logistics, business administration.
• Packaging experience >3 years secondary and primary packaging production
• 10+ years of experience in QA-QC and supply chain management role in commercial print, Point-of-Sale (POS) industry
• Must have in-depth understanding of various printing and POS manufacturing processes, and raw materials used in the Print and POSM industry.
• Knowledge of QC, supply chain processes and systems, such as procurement, manufacturing, warehousing, and transportation
• Knowledge of relevant legislation, regulations, and standards (e.g. customs regulations, hazardous materials regulations)
• Abilities to develop QA-QC processes and implementation in field work.

Mindset to navigate the role

• Ensure meeting of high ethical standards related to the QA/QC process.
• Ability to analyse data and make informed decisions

Temperament for the role

• Excellent communication and interpersonal skills
• Contribute to a positive work environment and promote teamwork.
• Strong problem-solving and decision-making skills

Role Requirements

• Some travel along with out of hours and flexible working will be required

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.