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Job Description
- Develop and implement strategic privilege models by analyzing customer data, feedback, behavior, and market/competitor trends to deliver tailored financial, advisory, and lifestyle privileges for wealth customers (PB, First, Prime).
- Lead partnership negotiations and commercial deals, ensuring win-win agreements that align with SCB’s policies and create long-term value.
- Manage and monitor privilege budgets, including redemption, partnership marketing, exclusive events, and customer gifting programs.
- Collaborate cross-functionally with IT, Operations, RM, Customer Service, Credit Card, and Marketing teams to ensure seamless execution and communication of privilege programs.
- Supervise and guide the Privilege Team, while coordinating with Legal & Compliance to define terms and conditions for privileges and promotional campaigns.
Qualifications:
- Bachelor’s degree or higher in Marketing, Business Administration, or a related field
- Minimum of 8 years of experience in partnership development, vendor management, and exposure to loyalty ecosystems or digital platforms; credit card or CRM background is a plus.
- Strong knowledge in digital and technology, with critical thinking and creativity to drive innovative solutions.
- Deep understanding of affluent and HNW customer lifestyles, with proven experience in partnership marketing, event/trip management, and campaign tracking.
- Customer-centric leader with the ability to modernize ways of working and deliver exceptional experiences.
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.