Department Operations
LevelExperienced (Team Lead)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Drive long-term operational strategies and set realistic goals in collaboration with management to support business objectives
- Lead end-to-end FM improvement projects, ensuring timely delivery, budget control, and alignment with quality standards
- Oversee Pickup Fleet and Hub Operations performance, ensuring efficiency, service level, and stakeholder satisfaction
- Develop cross-hub synergy strategies to enhance operational coordination and responsiveness to business needs
- Partner with the OpX team to implement continuous improvement initiatives that boost productivity and reduce inefficiencies
- Act as the key escalation point for project and operational issues, ensuring effective resolution and compliance
Requirements:
- Bachelor's degree in any field.
- Excellent presentation and problem solving skills
- Experienced in working with Management
- Strong analytical, problem-solving skills, and communication skills
- Entrepreneurial, self-driven, good leadership, and strong verbal communication skills to facilitate cross-function interactions and discussions
- Advanced working Google workspace and SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with non-relational databases
- Ready to work in a fast-paced, dynamic environment with tight deadlines and changing priorities