As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
This is a varied and high paced role with responsibility processing of new and additional applications, redemptions, transfers, switches, static data/adviser updates and providing reporting deliverables to key clients in high quality, timely and accurate manner.
Core Skills and Attributes:
- Excellent written and verbal communication
- Quality service orientation/continuous improvement
- Elevated level of accuracy and attention to detail
- Spread sheet and analytical skills
- Planning and organising
- Customer service focus and a passion for service delivery
- Excellent critical thinking skills and demonstrated initiative
- Ability to build strong relationships with internal stakeholders
- Ability to work well under pressure, maintaining professionalism
- A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment
- Demonstrated drive and commitment towards attaining the highest possible standards
- Tenacity and resilience
- Ability to work effectively and consultatively within a diverse team environment
- Quality orientation/continuous improvement.
Accountabilities:
- Managing and processing of timetabled workloads
- Meeting deliverables per SLA’s and agreed timetables
- Assisting the Team Leader and Head of Dealing with projects and enhancements related to the Dealing Team
- Assisting with reviewing and updating procedures and checklists for onboarding new clients
- Collaborating effectively with the team and other internal/external stakeholders, including offshore operations team
Deliverables
- Delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Dealing.
- Documenting User Guides
- Maintaining documentation such as procedures and checklists
- Ensuring that all unit movements are complete ahead of finalising reporting deliverables
- Provide high quality internal and external service
- Set up of new advisers and dealer groups
- Process deceased estate accounts and ensure all relevant documents are collected and verified.
- Update client data for existing clients
- Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders
- Consulting with Internal stakeholders to collect any additional information required to progress with investigations
- Prompt escalation of issues / risks identified within specified SLAs
- Collaborate with other teams within operations team to deliver optimum outcomes
- Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.
- Assisting with Dealing Team projects and client onboarding as required.
Key performance indicators
Performance against target for:
- Adherence to business processes
- Level of staff engagement/morale and delivery against agreed standards within the team
- Quality and accuracy of processing
- Meeting of all client deadlines
- Process and service delivery improvement initiatives
- Adherence to client business rules and compliance policies
- Successful on boarding of new Fund Services clients into Dealing Team “BAU”
- Adherence to business processes
- Quality of processing
- Process improvement initiatives
- Service delivery improvement initiatives
Key relationships:
Internal teams: Dealing, Registry Management, Payment & Reconciliation, Client Services, Transitions, Change and Development teams
External: Custodians, Fund Managers, Clients
Knowledge and experience:
- Proficiency in English, both written and verbal, is required to effectively communicate with team members, clients, and stakeholders
- 3+ years Financial Services experience – knowledge of Funds Management, Custody preferable
- 2+ years Unit Registry experience
- Good working knowledge of the financial services investment industry
- Very good knowledge of Microsoft Office suite
Benefits:
- Hybrid and international work environment - 6 days in office per month.
- Office in the heart of Bangkok, opposite to Emsphere – easy access from both BTS and MRT.
- Flexible working hours.
- 15 days public holiday per year.
- Annual leave from 12 and up to 25 days.
- Additional leave types such as business leave, sick leave, maternity leave, paternity leave, bereavement leave, etc.
- Flexible Time Off (FTO) in additional to the leave types above.
- Group health insurance, optical claim, and annual health checkup.
- Provident fund up to 11% from employer and 15% from employee.
- Professional development support.
- Confidential employee assistance program for mental health and well-being support.
- Welfare Committee
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.