Operations Trainer

TDCX
ประเทศไทย
18 ชั่วโมงที่แล้ว
#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires

Develop new training programs / manuals, multimedia visual aids, and other educational materials

Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness

Evaluate the effectiveness of existing training programs and provide recommendations for improvement

Conduct Training Needs Analysis and develop programs to improve existing staff performance

Drive / co-drive service quality initiatives for continuous service standards improvement

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
Who are we looking for?

Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.

Preferable with 2 years of working experience in the related field is required for this position

Proficient in the use of Microsoft Office programs

Strong communication and interpersonal skills

Excellent presentation skills and training delivery, with knowledge of various training methodologies

Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies

Excellent verbal and written communication skills in English and the language of the supporting market
Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.
Apply
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