Company Description
Grand Mercure Bangkok Atrium is located in the heart of the city and has easy access to the best of Bangkok, whether for business or pleasure. Located in Phetchaburi with easy access to the expressway, Airports and MRT, this grand hotel offers a variety of different room types over its 23 stories.
Guests can enjoy the many facilities, including Benihana, the iconic Japanese steakhouse, Public our all-day dining and the Gym, Swimming pool, and Pool bar, all delivered with our heartfelt Thai service.
Job Description
We have an opportunity for a confident and experienced Night Manager to join on a full time basis, to oversee the hotel’s overnight operations and ensure the safety, security, and satisfaction of our guests. Reporting to the Front Office Manager, this role is responsible for managing the Night Audit process, supporting the Front Office team, and acting as the hotel’s senior leader in the absence of executive management. This is a hands-on leadership role that requires a calm, solutions-focused approach and a strong understanding of hotel operations.
Key Responsibilities:
- Oversee the Night Audit process and ensure accurate daily reconciliation.
- Manage overnight guest services and respond to guest needs with professionalism.
- Ensure the safety and security of the hotel and its guests during the night shift.
- Act as the senior leader on duty, supporting all departments as needed.
- Prepare and distribute nightly reports and maintain operational records.
- Lead and support the Night Audit team, ensuring service excellence.
Qualifications
We are looking for a hospitality professional with strong operational knowledge, leadership capability, and a passion for delivering exceptional guest experiences. You’ll be confident working independently, with the ability to make sound decisions and lead by example.
Preferred Experience:
- Minimum 5 years’ experience in a Night Audit or Front Office leadership role.
- Strong working knowledge of Opera Cloud, Microsoft Office, and hotel systems.
- Excellent communication, problem-solving, and decision-making skills.
- Flexible availability; you are required to work nights, including weekends, and public holidays as needed.
Additional Information
Competencies
- Strong leadership, interpersonal and training skills
- Good communication
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times