Department Operations
LevelEntry Level
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Lead and manage project assigned to improve merchant operations
- Analyze and interpret data to support decision making and generate meaningful insights for Merchant Operations Team
- Communicate ideas and findings in a logical and structured manner to management
- Manage ad-hoc tasks and collaborate with other teams to resolve issues at hand
- Create, maintain, and optimize reports to help answer key business questions
- Conduct deep dive analysis on symptomical issues to understand root causes
- Support as data liaison between Merchant Operations Team and Business Intelligence Team
Requirements:
- Bachelor’s or Master’s degree in Engineering, Business Administration, or any related field
- 1-2 years of working experience is a plus. Fresh graduates are also welcome to apply
- Effective communication skills and good command of English
- Proficient in working with numbers and data organization, especially with MS Excel or Google Sheet
- Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
- Strong project management, logical thinking and problem-solving skills with initiatives
- Customer-oriented, open-minded, eager to learn, have good interpersonal skills and have team spirit
- Fluent in computer programming (e.g. SQL, UiPath, Google App Script, JavaScript) is a plus