Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Responsible for overseeing and driving the operational performance of loyalty programs across the hotel network.
- Drive loyalty performance metrics across hotels to identify trends, gaps, and opportunities for improvement.
- Provide operational support to hotels to ensure consistent and effective implementation of loyalty program standards and processes.
- Serve as the primary point of contact for hotel teams regarding loyalty program operations, resolving queries and supporting issue resolution.
- Deliver training and guidance to hotel staff on loyalty program processes, tools, and best practices to enhance on-property execution
- Collaborate with commercial and marketing teams to drive initiatives that increase member acquisition, engagement, and revenue contribution.
- Support audits and compliance checks related to loyalty operations to ensure adherence to brand standards and program rules.
- Contribute to the development of operational tools, resources, and documentation that facilitate loyalty program delivery at hotel level.
- Assist in preparing reports and presentations on loyalty program performance for internal stakeholders.
Qualifications
- Bachelor Degree in Advertising, Marketing or Communications or related field
- Minimum of 3-5 years experience in a Marketing or Communications role
- Advertising or Marketing or PR Agency experience will be advantageous.
- Strong people management skills and experience.
- Excellent communication and presentation skills in English language, with Thai and/or Vietnamese language proficiency advantageous
- Results-oriented mindset.
- Ability to work independently and as part of a team.
Additional Information
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.