JJOB SUMMARY
Oversees Pool and Lounge operations to deliver a refined and engaging guest experience that attracts both hotel and non-hotel guests. Plays a key role in driving revenue, optimizing service standards, and elevating the outlet’s brand presence through a deep understanding of guest expectations and market trends. Leads daily operations including poolside service, lounge ambiance, entertainment, and beverage programming. Coordinates with culinary and beverage teams to ensure consistent quality and compliance with safety and hygiene standards. Manages staffing, training, and financial performance while collaborating closely with other F&B venues.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years of experience in food and beverage, hospitality, or pool/lounge operations.
OR - 2-year degree from an accredited university in Hospitality Management, Business Administration, or related major; 2 years of relevant experience.
CORE WORK ACTIVITIES
Driving the Pool and Lounge Business
- Analyzes guest behavior, competitor offerings, and seasonal demand to strategically position the venue.
- Develops and implements activations and promotions for both hotel guests and local clientele.
- Monitors key performance metrics and adjusts operations to meet financial and service targets.
- Partners with Marketing to enhance social media presence and guest engagement.
Managing Pool and Lounge Operations
- Leads daily service operations across pool and lounge areas, ensuring cleanliness, guest safety, and ambiance.
- Maintains compliance with local health and pool safety regulations.
- Manages inventory, beverage controls, cost management, and vendor relations.
- Oversees music, lighting, entertainment, and activations to align with the outlet’s identity.
- Coordinates with Culinary and Beverage teams for seasonal menus and efficient service delivery.
Creating Memorable Guest Experiences
- Maintains an engaging, brand-aligned atmosphere with personalized and anticipatory service.
- Builds rapport with guests, gathers feedback, and responds effectively to concerns.
- Leads the team in delivering seamless service and enhancing the guest journey.
- Oversees cabana bookings, towel service, and poolside amenities.
Talent and Team Development
- Hires, trains, and develops a service-oriented team.
- Manages scheduling and staffing based on forecasted demand and seasonal trends.
- Delivers ongoing training in service, safety, and product knowledge.
- Promotes a positive work environment and strong team culture.
MANAGEMENT COMPETENCIES
Leadership & Execution
- Demonstrates flexibility and adaptability in operations.
- Leads by example, sets clear expectations, and provides consistent coaching and feedback.
Marketing and PR
- Builds community relationships and drives awareness through partnerships and events.
- Oversees social media content and brand representation of the outlet.
Financial Management
- Understands labor and beverage cost controls, budgets, and profitability.
- Applies analytical thinking to make informed business decisions and drive performance.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.