Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Objective of the role;
To ensure a seamless and stable service across all global locations through the proactive support and management of IT systems, particularity focusing on PMS (Property Management System) and POS (Point of Sale).
Note that thus is NOT a general-purpose helpdesk support role.
Hybrid position
Main responsibilities:
- L1 & L2 support and troubleshoot issues for (including, but not limited to):
- POS Oracle Simphony 19.5 and above
- POS Enterprise Management Console
- Oracle Gift & Loyalty iCare
- PMS Oracle Opera V5 & Opera Cloud
- PMS Opera Interfaced applications – SynXis, Tiger, Book4Time
- Planet/3C Integrated Pay
- Planet/3C integrations into our in-house “House pay” system
- Proactive support through routine checks and audits
- Ensure that all incidents are resolved and escalated within the agreed SLA
- Manage the POS database certifying that required rules are followed.
- Update F&B menus in Oracle EMC as required
- Undertake ad hoc project work of a varied nature as defined by the Global Head of IT Support
- Attend Soho sites to support POS/payment project deployments
- Assist with new installations, refurbishments and openings of sites
- Work with third parties and suppliers to manage cases on behalf of end user, ultimately being the technical liaison.
- Use installed ITSM tool and vendor reports to track and report on incidents.
- Collaborate with other teams within Digital/IT Department to ensure an aligned approach on support and that support calls are managed and effectively triaged through knowledge sharing, collaboration and development of ITSM tools
- Collaborate with Project Teams to ensure new products and sites can be supported effectively post hypercare.